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Box Office Manager, SFIAAFF

POSITION: Box Office Manager, SFIAAFF

TERMS OF EMPLOYMENT: December 3, 2007 – January 31, 2008, part-time
February 1, 2008 – March 31, 2008, full-time
PAY: $2,750 per month (full time, exempt, temporary, no benefits)

JOB DESCRIPTION:

The Box Office Manager, with direction from the Festival Assistant Director, is responsible for operations of the 26th San Francisco International Asian American Film Festival (March 13-23, 2008) Box Office. This position works with an external ticketing software provider to ensure all festival ticketing needs are met and orders are fulfilled efficiently. The Box Office Manager will hire and supervise Box Office Cashiers (6–8 positions).

SPECIFIC DUTIES:

• Responsible for box office set up, staffing, and management
• Recruit, train, and supervise 6–8 Box Office Cashiers to sell tickets, memberships, passes and merchandise
• Determine and oversee IT needs for on-line ticketing
• Coordinate set up of online ticketing system with Web department and Tix/SYS
  Set up ticketing booth at theater venues
• Coordinate with other festival staff to determine and fulfill comp or special order ticketing needs
• Ensure fulfillment of daily will call at all festival venues
• Manage operations at all festival ticketing outlets
• Work with Operations Coordinator to secure sufficient supplies for box office operations
• Prepare daily box office sales reports
• Responsible for depositing all funds generated from box office operations to designated CAAM bank account
• Track patron transactions, sales or credits or refunds, posted electronically to credit cards
• Provide written analysis and wrap-up report on Box Office operations and performance

QUALIFICATIONS:

• Excellent communication, public relations, and planning skills
• Demonstrated organizational acumen and attention to detail
• Ability to manage unpredictable workflow and meet deadlines
• Ability to work independently and as part of a team
• Experience with box office and ticketing systems management
• Fluency in both Mac and PC-based operating systems and working knowledge of MS Office and Filemaker Pro

TO APPLY:

Please send a resume and a cover letter, by 12pm, Monday, November 5, 2007, to:
Kar Yin Tham, SFIAAFF Administrative & Operations Manager
145 9th St. #350, San Francisco, CA 94103
or via email to karyin[at]asianamericanmedia[dot]org. Please include job title & your initials in email subject line. No phone calls, please.

NOTE: Early applications encouraged.